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FAQ

Frequently Asked Questions

About

About Solar Kit Outlet
  • Solar Kit Outlet is a premier destination for top-tier solar solutions that enhance energy independence and improve quality of life.
  • We offer a curated selection of top-rated solar kits and generators to meet all your energy needs.
  • Committed to providing exceptional customer service and expert guidance in choosing the perfect solar kits for your needs.
Are you an authorized dealer?
  • Yes, we are an authorized dealer of top brands in the solar kits industry
  • Our status as an authorized dealer ensures that all products we carry are genuine and sourced directly from the manufacturers.
  • Customers can trust in the authenticity and quality of the products they purchase from us, backed by our official authorization from the brands we represent.
Do you offer discounts?

Yes, we frequently offer discounts on a variety of products through our dedicated coupons page, providing savings opportunities for our valued customers.

Where are you located?

Solar Kit Outlet is an online retailer based in the United States, serving customers nationwide with our convenient and accessible platform.

Do you have a showroom?

As an exclusively online retailer, Solar Kit Outlet does not have a physical showroom.

Are the items used or damaged?

No, all items sold by Solar Kit Outlet are brand new and guaranteed to be free from any defects or damages, ensuring customer satisfaction with every purchase. Please refer to our Returns and Refund Policy for more details.

Do I have to be a member to order?

No, membership is not required to place an order on Solar Kit Outlet; our store is accessible to all customers for hassle-free shopping experiences.

Do you offer financing programs?

Yes, we offer financing programs to make purchasing Solar kits more accessible and affordable for our customers, providing flexible payment options to suit individual needs. Please refer to our financing page for more details.

Shipping

How much does shipping cost?

Shipping is free on all orders within the contiguous United States.

What is the standard delivery time?

The standard delivery time for orders is typically within 4-12 business days, although delivery times may vary depending on the shipping destination and other factors. Please refer to our Shipping Policy for more details

What shipping carriers do you use?

We primarily use FedEx Ground, FedEx Freight, or the most affordable available provider for shipping orders to the lower 48 USA. Please refer to our Shipping Policy for more details

What is curbside shipping?
  • Curbside shipping is a type of shipping designed for large items such as solar panels, generators, power stations, etc.
  • Customers are responsible for arranging assistance if needed to receive the order beyond the curbside.

Returns

What is your return policy?

We offer a 14-day return policy. Please refer to our Returns and Refund Policy for more details.

What if my item arrives damaged?

If your item arrives damaged, please contact our customer service team within 48 hours of receiving the delivery. We will require photos of the damaged item and packaging to initiate the return process. Once verified, we will provide further instructions on returning the damaged item and issuing a replacement or refund according to our return policy. Please refer to our Returns and Refund Policy for more details.

What happens if I need a return?

If you need to initiate a return, please contact our customer service team within 14 days of receiving your order. We'll provide instructions for returning the item. Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy. Please note that certain items may be subject to restocking fees. Please refer to our Returns and Refund Policy for more details.

More Questions?

Contact Us

Live Chat: Found in the bottom right corner of your screen
Email: support@solarkitoutlet.com
Phone: +1 (800) 564-1859

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