Shipping Policy
At Solar Kit Outlet, we strive to provide a seamless shipping experience for our customers. Here's everything you need to know about our shipping policy:
Free Shipping to the Lower 48 USA
We offer FREE shipping on all orders to the lower 48 contiguous states of the USA. Your order will be delivered by FedEx Ground, FedEx Freight, or the most affordable available provider. Please note that the carrier will deliver your order curbside and will not bring it into your home, garage, or elsewhere. Kindly arrange assistance if needed.
Order Cut Off Time
- Orders placed by 12:00 PM Eastern Time will be processed on the same business day.
- Processing time: 2-4 business days
- Shipping time: 4-12 business days
Shipping Time and Tracking
- Tracking Numbers: Tracking number(s) will be sent to the email provided within 2-4 business days after the order placement date. You can use this tracking number to monitor your shipment's progress. Shipping typically takes 4-12 business days after the processing date.
LTL Shipments
- Large and heavy items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and someone must be present to sign for the shipment upon delivery.
Damaged Packages
- Immediate Action: If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email support@solarkitoutlet.com with your issue and photos.
- 24-Hour Reporting: Damages to the product must be reported within 24 hours of delivery. Failure to report damages within this timeframe may result in a denial of the claim.
Return Policy
All product(s) must be returned in their original condition, never installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Return shipping charges are not refundable.
Shipping Zones
- Exclusions: Free shipping applies only to the 48 contiguous states. Shipping is not available for Alaska, Hawaii, Puerto Rico, Guam, and other US territories. International shipping, including to Canada, is not possible.
- Returns: Returns for shipments outside our shipping range will not be honored. Please contact support@solarkitoutlet.com if you have questions regarding out-of-zone shipping.
We're dedicated to ensuring your satisfaction. Our customer support team is here to assist you with any inquiries or concerns related to your order. Thank you for choosing us for your solar needs. We look forward to enhancing your journey with the best in solar solutions.
Frequently Asked Questions (FAQ)
Can I change my address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at support@solarkitoutlet.com.
Can I cancel my order?
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Contact Information:
- Email: support@solarkitoutlet.com
- Phone: +1 (800) 564-1859
- Business Hours: Mon-Fri, 9:00 AM - 6:00 PM EST
- Address: 5830 East 2nd St. Ste 7000 #13798, Casper, WY 82609, United States
Thank you for choosing Solar Kit Outlet!
