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Shipping Policy

Simplified Shipping for Your Solar Kits: A Stress-Free Experience

At Solar Kit Outlet, we recognize the significance of a hassle-free shipping process, and we are dedicated to making your experience as smooth as possible. That's why we proudly offer FREE shipping on all orders destined for the lower 48 states of the USA. Here's everything you need to know about our shipping procedure:

Reliable Carriers & Convenient Curbside Delivery:

We entrust the delivery of your solar kits to trusted carriers such as FedEx Ground, FedEx Freight, or the most cost-effective provider available. Please note that all deliveries are curbside, and the carrier will not bring the products into your home or storage area. If assistance is needed, we recommend making arrangements to receive your order conveniently.

Undeliverable Addresses:

In cases where the delivery address is determined to be undeliverable by the carrier, additional charges for alternative delivery methods may apply.

No Shipping to PO Boxes:

For a seamless delivery experience, we do not ship to PO Boxes.

Comprehensive Insurance Coverage:

Rest assured, every shipment is fully insured to safeguard your purchase throughout its journey.

Efficient Tracking Information:

You can anticipate receiving your tracking number(s) via email approximately 2-4 business days after placing your order.

Shipping Timeframes:

For FedEx Ground shipments, please expect a delivery window of 4-6 business days from the date of processing. For FedEx Freight or other LTL provider shipments, delivery may take 4-12 business days from the processing date. Please bear in mind that shipping times can vary based on the final destination, the specific items ordered, and other logistical considerations.

Cancellation & Restocking Fees:

In the event an order is shipped and subsequently canceled or refused, a restocking fee of 15%-30%, in addition to shipping fees, may be applicable.

Modifying Shipping Address:

Should you need to make adjustments or alterations to the shipping address, a $175.00 fee will be incurred. This fee covers charges imposed on us and the time required for a prompt address adjustment with the freight carrier.

LTL Shipments for Large Items:

Large and heavy items like solar kits may be shipped via LTL (less-than-truckload) shipment. The carrier will reach out to you to schedule a delivery appointment, and a person must be present to sign for the shipment. Additional charges may apply for rescheduled deliveries or refused shipments.

Handling Damaged Packages:

If the package shows clear signs of damage upon delivery, please take clear photos of the damaged box, refuse the package, and make note of the damages with the delivery driver on the Bill of Lading or Freight Bill. Contact us at support@solarkitoutlet.com with your issue and provide photos. If there is no damage to the box but damages to the product, inspect your package immediately upon receipt and take pictures. Send us the photos promptly. Failure to report damages within 24 hours may result in the rejection of your claim.

Returns & Refunds:

All products must be returned in their original, unused condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Refunds will be processed after our warehouse receives, inspects, and processes your return. It may take up to 72 hours to reflect on your statement, with return shipping charges being non-refundable.

Shipping Zones:

Our complimentary shipping offer extends to the 48 contiguous states, with exceptions for Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, and other U.S. islands. Additionally, free shipping is not available for international destinations, including Canada.

International Shipping & Warranty Considerations:

Shipping our products outside the United States or transporting them internationally after initially shipping to a domestic U.S. address will void the warranty for those products. Our warranty coverage is designed for use within the United States, and international shipping or transportation may subject the items to different conditions and regulations, potentially affecting their functionality and performance. We advise against such actions to maintain warranty validity.

Factory Direct Shipping: Elevating Your Shopping Experience

What Is Factory Direct Shipping?

Factory Direct Shipping means that your solar kits are sourced directly from renowned manufacturers, eliminating intermediaries and ensuring exceptional benefits:

Quality Control: By dealing directly with manufacturers, we guarantee the highest quality standards. Rigorous testing and impeccable craftsmanship are integral to every product.

Swift Delivery: Strategically located warehouses across the continental USA enable us to process and dispatch orders quickly, reducing wait times and ensuring satisfaction.

Competitive Pricing: Eliminating intermediaries allows us to offer competitive pricing, ensuring you get the best value for your investment.

Reduced Environmental Impact: Factory Direct Shipping contributes to a greener future by minimizing transportation carbon footprints.

Our Promise to You:

Our Factory Direct Shipping model reflects our commitment to delivering excellence. Trust that your solar kits are of the highest quality, efficiently delivered to your doorstep.

Our dedicated customer support team is available to assist with inquiries or concerns related to your order or Factory Direct Shipping, ensuring your experience with Solar Kit Outlet exceeds expectations.

Luxury should be accessible, and our Factory Direct Shipping approach is one way we make it a reality. Thank you for choosing Solar Kit Outlet. We look forward to enhancing your solar journey, one kit at a time.

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